Winning and Keeping Customers
As an entrepreneur, having a great product/service is the first step; Understanding what affects delivery of the product/service before, during and after a sale/purchase is the next.
Our qualified and experienced sales, marketing, customer service and technology teams work in synergy to provide you with the best strategy to increase your sales through the provision of exemplary customer experience (CX) either as an outsourced arrangement or in-house solution.
Omni-Channel contact with your customers
Our mobile application, consolidates all interactions (from all the channels i.e. Phone, SMS, e-Mail, facebook, twitter, web-chat) you have with your customers into one interface for easy tracking and provision of exemplary customer support. Internally, your staff can trace an issue as raised by a customer without depending on the platform the customer used. This guarantees faster resolution of issues i.e. FCR. The customer interaction channels within myServiceLine app are:
- Telephony (Phone and SMS)
- Digital Messages (Chat and Email)
- Social Media (Facebook and Twitter)
As a business you will get advanced technology and professional services from professionals at competitive rates.
We have custom made services and products fitting the current and future needs of SMEs (Small and Medium Enterprises) & SOHOs (Small Office Home Office). Our strategy is to focus on exemplary customer service delivery as a strategy to increase sales.